REFILL POLICIES / INSTRUCTIONS

Hi everyone!

We are so excited that you're interested in refilling your goods!

Please feel free to ask as many questions as you need! We are happy to help :) 

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Here's how it works for bringing your OWN CONTAINERS:

 

1. Make sure your containers (jars, plastic bottles, Tupperware, laundry soap bottles, etc) are fully cleaned and dried when you bring them in!

2. Place your container on a scale and hit the Tare button. Make sure the weight reads 0.00 when your jar is sitting on the scale.

3. Fill up on your desired product! Please try to fill to a whole ounce. 

4. Write down the weight on the jar in chalk, or on a paper in pencil.

5. Bring up your items to the register!

 

PLEASE NOTE: If you are refilling for soaps, detergents, shampoo, conditioner, body wash, lotion etc. you can refill yourself. For food products a staff member will fill your containers for you!

 

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Here's how it works when you buy one of OUR CONTAINERS and would like to pick up a refill:

 

1. Purchase a refillable product for pick up in one of our glass mason jars or jugs.

2. Enjoy using all of your product!

3. Place a refill order online of any product offered in that size jar. We will fill a fresh jar with your order and send you an email when it is ready for pick up!

4. Clean your jar and return it when you come to pick up your refill order!

5. Take home your pre-filled product!

 

Feel free to reach out to us via email if you have any questions!

 

With love and gratitude, 

- the Flamingo team